We want you to be happy with your purchase! If specific questions arise when you start to use the Car Seat Poncho on your child, please do feel free to call us at the number listed below, or send us an email. Some children express initial reservations about wearing a poncho instead of a coat, and we have collected some helpful suggestions here.
That said, all items have been inspected prior to shipping. If you are not satisfied with your ponchos or if they were damaged during shipping, you may return them within 14 days of delivery receipt (per USPS tracking) for exchange or refund of purchase price.
All requests for refunds must be pre-authorized via email within 14 days of receipt. We're sorry, but after 14 days of receipt, no returns or exchanges will be authorized at all. Include your receipt, indicate the reason for return, and return or exchange information. Unauthorized returned merchandise or merchandise in unacceptable condition can not be accepted for refund or exchange and will not be returned to the sender.
The following condition must be met to qualify for refund or exchange:
- Ponchos must NOT have stains, spills, hair, lint, fuzz or odors
- Ponchos must NOT been laundered.
- Items received by H Barry Boo in these conditions do not qualify for refund or exchange. Details for rejection will be provided upon request.
We're sorry, but shipping & handling fees are not refundable. Ponchos received as gifts are eligible for exchange only (as long as they have not been laundered or have stains or spills), and accessories such as hats, scarves and blankets are not returnable. Shipping charges to return or exchange merchandise are the responsibility of the purchaser.
Please send your returns in a securely wrapped package using an insured, prepaid method.
Returns and exchanges must be received by H Barry Boo LLC within 30 days of authorization. Return or exchange merchandise received after 30 days will not be accepted for credit or exchange and will not be returned to the sender.
If you have purchased ponchos and would like to return or exchange, click here to send an email or call us at 866-282-0751 between 10:00 a.m. and 9:00 PM EST . To see all sizes and colors, click here.
Customer Satisfaction & Return Policy